Quote:
Originally Posted by missing  Although the warehouse management made a ludicrous decision without our knowledge to close the gates at 1am, preventing around 50 genuine ticket holders getting in, they have now refused to refund those people. We will be giving a refund from our own pockets despite having no responsibility for the problem because we feel our customers deserve better. |
That's what I like to see.
Maybe a discount off future events for the people that did attend and felt let down?
Hope you sort out a more suitable venue for the next one(s)
