| DTG
If you paid in the last 30 days then you can refund any Paypal payment with one click (go into the history and find the transaction) - this way no-one has to pay any fees (for either transaction)
If you paid out of your Paypal account you can contact Paypal for a refund yourself if you are unhappy within 30 days (so I believe)
If you paid via Paypal - but using your credit card then I think that you have up to 3 months to do a "CHARGEBACK"
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MY  SALES
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